Privacy Policy
Your privacy is fundamental to everything we do. This policy explains how we collect, use, and protect your information with complete transparency.
Data Protection
Your personal information is protected with industry-leading security measures
No Data Sales
We will never sell, rent, or trade your personal information to third parties
Transparency
Clear and honest communication about how we collect and use your data
User Control
You have full control over your privacy settings and data
Who We Are & Our Commitment
BLKQ LLC ("we," "us," or "our") operates the Jivve social media platform. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
Effective Date: This policy becomes effective upon launch of the Jivve application, anticipated for late 2025.
Jurisdiction: This Privacy Policy is governed by the laws of the United States and complies with applicable federal and state privacy regulations.
Information We Collect
1. Personal Information You Provide
- Account Information: Email address, username, password (encrypted), date of birth, phone number (optional)
- Profile Information: Display name, bio, profile photo, location (optional), website links
- Identity Verification: Government-issued ID (for verified accounts), facial recognition data (processed and deleted)
- Content: Posts, photos, videos, comments, messages, stories, and reactions
- Contact Lists: Phone contacts (with permission) to help you find friends
- Support Communications: Messages and attachments sent to customer support
2. Information Collected Automatically
- Device Information: Device type, operating system, browser type, unique device identifiers, IP address
- Usage Data: Pages visited, features used, time spent, interaction patterns, search queries
- Location Data: Precise location (with permission), general location from IP address
- Camera/Microphone: Access for posting content (with permission)
- Cookies & Tracking: Session cookies, preference cookies, analytics cookies
- Log Data: Error logs, crash reports, performance metrics
3. Information From Third Parties
- Social Media Integration: Profile information from connected social accounts
- Payment Processors: Transaction data for premium features (if applicable)
- Analytics Partners: Aggregated usage statistics and performance metrics
- Safety Partners: Reports from content moderation services
How We Use Your Information
Service Provision
- • Create and maintain your account
- • Enable content creation and sharing
- • Facilitate social connections and messaging
- • Personalize your feed and recommendations
- • Process and display your content
Safety & Security
- • Detect and prevent spam, abuse, and fraud
- • Enforce community guidelines and terms
- • Investigate security incidents
- • Verify user identity when required
- • Protect against unauthorized access
Communication
- • Send account-related notifications
- • Provide customer support
- • Notify about policy changes
- • Send security alerts
- • Marketing communications (opt-in only)
Improvement & Analytics
- • Analyze usage patterns and trends
- • Develop new features and services
- • Improve app performance and stability
- • Conduct research and development
- • Generate anonymized insights
Legal Basis for Processing
Contract Performance: Processing necessary to provide our services and fulfill our terms of service.
Legitimate Interests: Improving our services, ensuring security, and conducting business operations.
Consent: For optional features like location services, marketing communications, and data sharing.
Legal Compliance: Meeting legal obligations, court orders, and regulatory requirements.
Vital Interests: Protecting users from immediate physical harm or safety threats.
Information Sharing and Disclosure
We DO NOT Sell Your Data
We will never sell, rent, or trade your personal information to third parties for monetary consideration.
We May Share Information In These Limited Circumstances:
- Service Providers: Cloud hosting, analytics, customer support, payment processing (with data processing agreements)
- Legal Requirements: Court orders, subpoenas, law enforcement requests, regulatory compliance
- Safety & Security: Preventing fraud, abuse, or harm to users or others
- Business Transfers: Mergers, acquisitions, or sale of assets (with continued privacy protection)
- Your Consent: When you explicitly agree to share information with third parties
- Public Content: Information you choose to make public (posts, profile information)
Your Privacy Rights and Controls
Access & Portability
- • Download your data in machine-readable format
- • View all personal information we have about you
- • Request detailed data processing information
- • Export your content and connections
Correction & Updates
- • Edit your profile and account information
- • Update privacy settings anytime
- • Correct inaccurate personal data
- • Modify content sharing preferences
Deletion & Erasure
- • Delete your account and all associated data
- • Remove specific posts or information
- • Request erasure of personal data
- • Clear search and interaction history
Control & Consent
- • Withdraw consent for data processing
- • Opt-out of marketing communications
- • Control who can contact you
- • Manage data sharing preferences
How to Exercise Your Rights: Contact us at privacy@jivveapp.com or use in-app privacy settings. We will respond within 30 days and may require identity verification for security purposes.
Data Security & Protection
Technical Safeguards
Encryption
End-to-end encryption for messages, AES-256 for data at rest, TLS 1.3 for data in transit
Access Controls
Multi-factor authentication, role-based access, principle of least privilege
Monitoring
24/7 security monitoring, intrusion detection, automated threat response
Operational Security
- • Regular security audits and penetration testing
- • Employee security training and background checks
- • Incident response procedures and breach notification protocols
- • Secure software development lifecycle (SSDLC)
- • Regular security updates and vulnerability patching
Data Breach Response: In the unlikely event of a data breach, we will notify affected users within 72 hours and provide detailed information about the incident, impact, and remediation steps.
Data Retention
Active Account Data
- • Profile information: Until account deletion
- • Posts and content: Until user deletion or 7 years
- • Messages: Until deletion or 3 years inactive
- • Usage logs: 2 years for analytics, 30 days for debugging
Deleted Account Data
- • Most data: Permanently deleted within 30 days
- • Backup copies: Removed within 90 days
- • Legal/safety records: As required by law
- • Anonymized analytics: May be retained indefinitely
Retention Criteria: We retain data only as long as necessary for the purposes outlined in this policy, legal requirements, or legitimate business interests.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your country.
Safeguards for International Transfers:
- • Standard Contractual Clauses (SCCs) approved by regulatory authorities
- • Adequacy decisions for transfers to countries with adequate protection
- • Additional security measures for high-risk transfers
- • Regular compliance monitoring and audits
Children's Privacy (COPPA Compliance)
Age Requirement: Jivve is intended for users 18 years and older. We do not knowingly collect personal information from children under 18.
If we discover we have collected information from a minor:
- • We will delete the information immediately
- • We will terminate the account
- • We will implement additional verification measures
- • Parents can contact us at privacy@jivveapp.com for assistance
State-Specific Privacy Rights
California Residents (CCPA/CPRA)
Additional Rights:
- • Right to know what personal information is collected and how it's used
- • Right to delete personal information (with certain exceptions)
- • Right to opt-out of sale of personal information (we don't sell data)
- • Right to non-discrimination for exercising privacy rights
- • Right to correct inaccurate personal information
- • Right to limit use of sensitive personal information
How to Exercise: Email privacy@jivveapp.com or use in-app privacy settings
Virginia, Colorado, Connecticut, Utah Residents
Residents of these states have similar rights to California residents under their respective state privacy laws. Contact us for specific information about your rights.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We'll Notify You:
- • Email notification for material changes
- • In-app notification banner
- • Updated "Last Updated" date at the top of this policy
- • 30-day notice period for significant changes
Continued use of our service after changes take effect constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy or our privacy practices?
Email: privacy@jivveapp.com
Data Protection Officer: dpo@jivveapp.com
Response Time: We will respond to privacy inquiries within 30 days